Shipping policy

# Shipping Policy Last Updated: July 15, 2026 ### 1. Order Processing Time All orders will be processed and arranged for shipment within **1–3 business days** after payment confirmation. Orders placed on weekends and public holidays will be processed on the next working day. ### 2. Shipping Scope We mainly ship to the United States, Canada, United Kingdom, Australia and most European Union countries. Please confirm whether your region supports delivery before checkout. We do not ship to PO boxes and military addresses by default. ### 3. Delivery Timeframe Standard shipping: 7–15 business days after dispatch. Expedited shipping (if available): 3–7 business days after dispatch. Estimated delivery time is for reference only and may be delayed due to customs inspection, weather, logistics peak season or force majeure. ### 4. Customs & Import Duties Buyers are responsible for any local import taxes, customs duties and clearance fees generated during international transportation. We will not mark orders as gifts to avoid customs inspection in compliance with cross-border regulations. ### 5. Parcel Tracking Once your order is shipped, a tracking number will be sent to your registered email. You can track logistics status via the official website of the corresponding courier. ### 6. Lost or Missing Packages If the parcel is confirmed lost by the logistics company, please contact our customer service with your order number. We will verify the situation and arrange reshipment or refund for eligible orders. ### 7. Shipping Exceptions We are not responsible for delivery failures caused by incorrect recipient address, unreachable phone number or failed parcel pickup by the buyer.